Every Recharge lifecycle event — cancelled, paused, charged, skipped — becomes a Flow trigger. Build churn rescue, win-back, and retention automations without code.
Flow can't see Recharge lifecycle events. Recharge's own documentation routes merchants to the generic "Order created" trigger plus condition logic, and explicitly labels the custom setup "not supported by Recharge" (Recharge docs). Events like cancelled, paused, and charge-failed never create a Shopify order, so Flow never fires on them — they live in Zapier and Klaviyo integrations, not in Flow (Zapier Recharge ↔ Shopify).
Flow Plus relays them directly. Point Recharge's webhook (subscription/cancelled, /paused,
charge/failed) at your Flow Plus channel, map subscription ID, email, product, and next-charge
date onto Field1..Field8 (full payload in
JSONString), then branch in Shopify Flow on the event type — add a
churned or at-risk tag, send an internal alert, or kick off a win-back
sequence.
6 common Recharge → Flow workflows. Install, point your webhook here, done.
Cancellation lands → Flow waits a few days, sends a personalised win-back offer, tags the customer for the churn re-engagement campaign.
Every successful charge → Flow updates customer LTV metafield, segments active subscribers, sends a thank-you on milestone numbers.
Customer pauses → Flow sends a we-miss-you email after 30 days and offers a one-time skip incentive.
Customer skips a delivery → Flow checks skip frequency; multiple skips trigger a retention offer.
Payment failure → Flow immediately notifies the customer, opens a CX ticket, tags the order for follow-up.
Any other Recharge webhook — map up to 8 fields plus the full payload.
The template comes pre-mapped to the standard Recharge payload shape — no field selection needed for common events.
In Recharge, configure webhook notifications under Settings → API tokens → Webhooks.
Use the Flow Plus trigger inside Shopify Flow — your fields appear as variables. Drop them anywhere you'd normally drop trigger data.
Install Flow Plus on Shopify, pick the Recharge template, and you'll be triggering Flows from Recharge in minutes.
Install on Shopify